Shipping & Returns

Worldwide Shipping with DHL Express

 
All shoes can be shipped worldwide by:
 Free Shipping (AIRMAIL)
DHL Worldwide Express: $35 USD

Delivery takes approximately 4-5 days with DHL Worldwide Express, depending on your location local tax maybe applied.

 FREE SHIPPING OPTION can take 10 plus days to arrive depending on location and may require collection

( I offer the zero cost Airmail in good faith, it may take time, and will have limited tracking)

Online tracking available on all shipments.
Once shipped, a tracking number will be emailed to the email address provided.
For Don's Footwear registered members, tracking information is available in My Account > Orders page.

DHL Shipping charges are fixed at $35 USD per pair to anywhere.

Track DHL Worldwide Express packages by going to:
http://www.dhl.com/en/express/tracking.shtml


Returns

We have already satisfied thousands of customers through our site with our custom made & make to order shoes. We want you to be happy so if the sizing is out or the style does not suit you an refund or exchange can be easily be arranged.

( please check conditions below)

Our Return addresses are:

UK Address
Mr. Allan Donnelly
1 Kings Drive, Kinghorn
Fife, Scotland, KY3 9XG
UK
USA Address
Don's Footwear
c/o Alex Kozij
2220 C Street Unit 313
San Diego, CA 92102
USA

 

  • Please email us with your order number before returning your shoes. We'll then email you with information on how to organize your return.
  • International online customers: Shoes must arrive back within 42 days of the purchase date.
  • Items must be returned in their new unworn condition
  • Any marks on the outsoles will void the exchange. Please test the shoes only on clean carpet to avoid marking the outsoles of the shoes and creases in the leather.
  • Any major creases in the leather will void the exchange. You can prevent this from occurring by ensuring that the laces are loose before placing your feet inside, by using a shoehorn, and by not bending the shoes forward too much when walking. Forcing your feet into the shoes will cause the leather to crease.
  • Once an exchange is issued, refunds are no longer accepted.
  • Special requests for a custom made orders must only written in the comments at the time of purchase, additional requests given via emails during production may not be used.
  • A restocking fee of 50USD may be appiled for certain returns  ie. heavy boots, 4 inch, 5 inch, unique orders, cancelled orders during production, and for first time customers of elevator shoes. No return shipping is offered
  • Cancellation of custom-made orders during production will result in a 50% refund.
  • Cancellation of express order requests will result in a 100 USD Charge. Min production time is 4 working days (shipping times can vary)
  • ON-SALE (On sale section within the app) Shoes are unrefundable. Bespoke orders are un-refunable
  • Please note: I often work with indivual leathers to create special requests, If you request a style found in the production notes please remember that image could be up to 5 years old. I can only make a close match as possible from the leathers available to me, importing skins from across the world is unfeasible for 200USD shoe. 
  • Parcels abandoned/unclollected may well be destroyed and no refund issued, Parcels returned by Airmail will be resent if returned. 
  • Lastly: If you become a regular customer of the Don, then you can expect some nice deals along the way ;)